Walter was awesome to work with!

Had a really good experience at Acura of Ocean. Brandon was my service advisor and made everything super easy. He even let me pick out which loaner car I wanted which was pretty cool lol . Overall great service and definitely recommend!!!

Great experience

I just had an excellent experience with them on my newly purchased Integra. From first contact, Russell was very straightforward about the price of the new car, what he could do, and couldn't. When I went in to the dealership to finalize numbers, I met with Russell and Alek, who was the Salesman taking care of me. They gave me a very fair price on my trade, there was no game playing with moving #'s around, and there was zero pressure. Once we agreed on all of the terms I met with Justin to go over the financing details, ... Read More

Full review text opened.

Google - Nov 7, 2026

I just had an excellent experience with them on my newly purchased Integra. From first contact, Russell was very straightforward about the price of the new car, what he could do, and couldn't. When I went in to the dealership to finalize numbers, I met with Russell and Alek, who was the Salesman taking care of me. They gave me a very fair price on my trade, there was no game playing with moving #'s around, and there was zero pressure. Once we agreed on all of the terms I met with Justin to go over the financing details, the optional warranty packages that were available, etc. Again, no pressure. It was nice to deal with everyone, and that they DIDN'T try to play any games that many dealers do. Overall I am very pleased with how everything went and would definitely recommend. Thanks again for how you handled everything.

I had an exceptional experience with my purchase of an MDX today. Mark Klang did a great job sharing all of the details about the car and the manager Dan is tremendous to deal with. I would highly recommend these individuals. One of the best car buying experiences I have had.

They dont seem very happy

Had a wonderful experience with purchasing my son’s car, smooth , efficient and quickly. Maria is wonderful and the rest of the team were very friendly. You are greeted by everyone when you walk in.

Maria was very helpful through out the process

Service was very quick and great . I’m very pleased.

Acura of Ocean were very helpful with my concerns! Very prompt with service so I was in and out!!

Was able to get an appointment that fit my schedule as well as the staff was kind explained my service as well as made sure I was comfortable. I also appreciate the curtesy car wash with my service

I would highly recommend Acura of Ocean to anyone. I had an amazing experience during my purchase of an Acura. Everyone from sales, finance to technology provided an impressive service.

Heard back from Service Dept. (George). He was great on the phone and wanted to be sure we were happy with Acura service. We love our 2020 RDX and feel Acura of Ocean is a great dealership. Would definitely buy and service our Acura there.

Great customer service, quick and hassle free experience, fair price.

Everyone is so helpful at Acura of Ocean. The service team are responsive, friendly and great at what they do. No hassles!

Oil change went well. No issues. Car wash at the end.

They provided a good service and letting me know what needed to be done now and later. They finished on time

Totally great experience Alex is a great asset to your dealership. Also really convenient that you offer the loaner car. I would definitely reach out to you in the future

Excellent service, really appreciate dedication and support servicing Acura Car like mine. I have been driving ACURA for over twenty years. Thank you Acura …there is no more to say!

Alex, my service representative is always very responsive and lets me know what has to be done to my vehicle and always kept me informed of the progress.

Very wonderful service. If something comes up, they make it happen some way or another very happy with the service

Russell and Justin were both fantastic, they made the whole process a breeze. I was in and out of the dealership within an hour. Would highly recommend this dealership to anybody looking for a new/used car. Couldn’t be any happier. 10/10

Acura techs are very professional and do a great job. Thank you !!!

Service department was very friendly and professional. They quickly diagnosed the problem with my passenger window switch, reset it, tested it and I was on my way! Best part, no charge! I’ll definitely be back for my car’s schedule maintenance!

Great experience, easy and fast, excellent service. Love my RDX!

I really enjoyed Everyone they was so nice when it comes to turn in my lease back I will get another vehicle From them my sale guy really work with me and he such an amazing salesman his name is Aleksandar Trajkoski ask for him GREAT GUY

Marc was incredible. He was both honest and polite. He gave us a great deal. We will definitely be telling our friends about Acura of Ocean.

No waiting when checking in, everything was explained and went smoothly

I had an exceptional experience! The service was outstanding from start to finish. Senior Sales Associate Salvatore Gentile and Fiance Manager Justin Schlam were both professional, knowledgeable, and extremely helpful throughout the entire process. They made everything smooth and stress-free, and I truly appreciate the time and attention they gave me. I highly recommend Sal and Justin to anyone looking for a great car-buying experience. Thank you both for the exceptional service!

Service was done well and as I expected.

Very efficient, aleks and Justin made the progress very painless. They got us the best deal on the new car for our family and everyone loves it.

Went in for my very first oil change and the process was smooth. Everything was clear, concise, and helpful! They provided a comfortable waiting area with snacks and water while I waited and had people readily available to answer any questions. Great Job! Thank you Walter!

My issue was communication & time management. I dropped my car off on a Monday night after hours. Tuesday I spoke with Brian & was told my car would be ready by 5 that day & I would receive a call back with cost & diagnosis. I never received a call back. I had to call Acura around 4:45pm. Brian came across as indifferent to any inconvenience car not be ready was. At that point he said the diagnosis wasn’t complete. Wednesday comes. I receive a call from Brian around 10:00am with an est. I give the ok. I’m ... Read More

Full review text opened.

Google - Sep 23, 2026

My issue was communication & time management. I dropped my car off on a Monday night after hours. Tuesday I spoke with Brian & was told my car would be ready by 5 that day & I would receive a call back with cost & diagnosis. I never received a call back. I had to call Acura around 4:45pm. Brian came across as indifferent to any inconvenience car not be ready was. At that point he said the diagnosis wasn’t complete. Wednesday comes. I receive a call from Brian around 10:00am with an est. I give the ok. I’m told I’ll receive a call when car is ready that day. Again I call Acura around 4:30pm & leave a message for Brian. Brian calls me back at 5:10pm to tell me it’s ready. Service dept closes at 5:30 & I live 1/2 hour away. Over two days Acura had my car. I never was offered a loaner car. I don’t have any issues with the work. Just the lack of communication, time management and consistent indifferent tone.

5-star service. Make the process easy. Do not have a high-pressure sales approach. We'll be back for sure.

Great service. Friendly staff and service manager went out of his way to help me with my needs. I recommend this dealership highly.

Brian in service was amazing , I needed help at once as vehicle was leaking oil and he had it repaired immediately

Aleks and his team exceeed my expectations and I feel that I got a very fair deal on my 2026 acura integra A-spech-tech!

I went to Acura of Ocean to have warranty work done on my vehicle. During the multi-point inspection, I was told that my battery passed and there were no issues with it. The following day, after my service was completed, my car was moved to the parking lot. When I arrived to pick it up, the dealership went to retrieve my vehicle and it suddenly would not start. I was then told that the battery had failed and that I needed to purchase a new battery. What I find frustrating is that the battery had passed their own inspection when ... Read More

Full review text opened.

Google - Sep 5, 2026

I went to Acura of Ocean to have warranty work done on my vehicle. During the multi-point inspection, I was told that my battery passed and there were no issues with it. The following day, after my service was completed, my car was moved to the parking lot. When I arrived to pick it up, the dealership went to retrieve my vehicle and it suddenly would not start. I was then told that the battery had failed and that I needed to purchase a new battery. What I find frustrating is that the battery had passed their own inspection when I originally brought the car in, and my vehicle was running fine when I arrived at the dealership. After the service was completed and the car was moved around their lot, I was suddenly left with a dead battery and an unexpected expense. I understand that batteries can fail unexpectedly, but the timing and circumstances were extremely frustrating, especially after being told the battery had passed their inspection. I expected better communication and customer service from a dealership, particularly when the issue occurred while my vehicle was in their possession

Car needed to be repaired 3 times for the same issue at a cost of $10,000. Sunroof leaks.

I am an owner of four Acura vehicles and my service was for two recalls on my MDX and an oil change. Very dissatisfied with the service and people at Acura of Ocean. Car was not washed although promised it would be. The recommendations were dishonest since I purchased this vehicle as a”Certified Pre Owned” 10000 miles ago and all fluids were changed including differential,brake etc. The windshield was replaced and wiper blades replaced two weeks ago. The recommendation to replace all four tires and align the wheels because of dry rot is not consistent with safety protocols. The ... Read More

Full review text opened.

Google - Aug 5, 2026

I am an owner of four Acura vehicles and my service was for two recalls on my MDX and an oil change. Very dissatisfied with the service and people at Acura of Ocean. Car was not washed although promised it would be. The recommendations were dishonest since I purchased this vehicle as a”Certified Pre Owned” 10000 miles ago and all fluids were changed including differential,brake etc. The windshield was replaced and wiper blades replaced two weeks ago. The recommendation to replace all four tires and align the wheels because of dry rot is not consistent with safety protocols. The recommended services were a total of $2400 which could be considered misleading or fraudulent. I do love my Acura but do not like this dealer.

I gave them a pre-diagnosed car (under 25k miles & under warranty)... which they did not know... They gave me a completely diff' list of issues .... which should tell you a lot! Picked up the vehicle yesterday - plenty of attitude and whatever needed repair, unfortunately issue/s still remain. Of course Acura will be notified of this. Perhaps drive a bit further and choose an honest Acura dealership.

This is a service department review. I did not have a good experience here. I had been complaining ever since buying my CPO 2020 MDX for nearly 3 years about the suspension (creaking/clunking) and the response was a very complacent “we can’t do anything until it gets worse”. I took it in 3 times within 3-4 months. They replaced a shock, and then a control arm and didn’t change anything - in fact, made the issues even more audible. Their suggestion was, again, “bring it back when it gets worse”. The warranty eventually ran out and I am out of ... Read More

Full review text opened.

Google - Jul 29, 2026

This is a service department review. I did not have a good experience here. I had been complaining ever since buying my CPO 2020 MDX for nearly 3 years about the suspension (creaking/clunking) and the response was a very complacent “we can’t do anything until it gets worse”. I took it in 3 times within 3-4 months. They replaced a shock, and then a control arm and didn’t change anything - in fact, made the issues even more audible. Their suggestion was, again, “bring it back when it gets worse”. The warranty eventually ran out and I am out of pocket. I took it to an independent mechanic who correctly diagnosed and fixed the issue the first time. This service department is not good at diagnosing problems.

If you make an appointment over the phone please double call afterwards to confirm. I talked to a lady who took down all my info last week to make one, just for her to tell me I don’t have one when it gets to the day. I guess the info that was took down just evaporated into thin air, or they’re just incompetent and lazy

MDX buyers beware! We bought a certified pre-owned 2022 MDX 1.5 years ago. Cars has about 50k miles now and is very reliable...HOWEVER, for about 2 months now it has been making a weird and embarrassing clicking noise especially when making turns and it is getting louder and worse every day. My husband and I took the car to them twice and we were told that they can't figure out where the noise is coming from and that it is a rare normal noise that the Honda engineers are still trying to figure out. Like huh??!!!! I looked it up and ... Read More

Full review text opened.

Google - Jun 15, 2026

MDX buyers beware! We bought a certified pre-owned 2022 MDX 1.5 years ago. Cars has about 50k miles now and is very reliable...HOWEVER, for about 2 months now it has been making a weird and embarrassing clicking noise especially when making turns and it is getting louder and worse every day. My husband and I took the car to them twice and we were told that they can't figure out where the noise is coming from and that it is a rare normal noise that the Honda engineers are still trying to figure out. Like huh??!!!! I looked it up and sure enough a lot of people have had this issue for years and some of them are never made whole. I filed a complaint with Acura/corporate 3 weeks ago and I have yet to get answers. My bumper to bumper warranty ends in 6 months and it is as if they want to kick the can down the road until it is no longer their problem. I refuse to drive a luxury car that sounds like a ticking time bomb/clunker. I haven't driven it much since I last picked it up 3 weeks ago. Either fix the issue or buy back your defective car. We didn't sign up for this! ***Update 7/18/26. Honda/Acura corporate took over my case and Acura of East Brunswick fixed my car under the CPO warranty. My car rides smooth like butter and noise free. I am so happy! I am back to enjoying my beautiful MDX. Acura of Ocean Service department needs to do better!

My brake replacement, due to recall, took about 3 hours. Someone with the same car, approximate milage and year who had an appointment an hour after me was done before me. When I left the dealership, there was a vibration under the dash that was not there before. Correcting this problem took over an hour more. Very disappointing experience.

I bought a car May 4 noticed on my hood near the windshield the paint was cracked and rough, as this was a loaner car for when other people used it for when there car went in for service. Called the dealership May 15 to have it looked at, less then two weeks of having it. Haven't washed it since i got it. Service CLAIMS it's from bird poop and they won't fix it. Told me it's a used car there will be things that aren't perfect which i understand but the car has 7,000 miles on it ... Read More

Full review text opened.

DealerRater - May 21, 2026

I bought a car May 4 noticed on my hood near the windshield the paint was cracked and rough, as this was a loaner car for when other people used it for when there car went in for service. Called the dealership May 15 to have it looked at, less then two weeks of having it. Haven't washed it since i got it. Service CLAIMS it's from bird poop and they won't fix it. Told me it's a used car there will be things that aren't perfect which i understand but the car has 7,000 miles on it and the paint is cracking and rough. I spoke to my salesman Alex and he said he talked to multiple people and there is nothing he can do maybe they will give me a free service. I DO NOT recommend these people for service for a high end dealership this is unacceptable. Do not stand behind the products that they sell. The do not care about their customers image or reputation.

Read at DealerRater

After 10 years of loyalty, Acura of Ocean has unfortunately disappointed me with their quality of service. I am No longer confident in there work and will seek other options for a future car and services. The shop had my car for two days, and yet I still faced what could’ve been a serious and dangerous situation. After recommended services were completed, I drove Off the lot and about 30 minutes into my drive a loud metal screeching sound came from under the vehicle. I had to take the car to a local auto body shop to get checked out and ... Read More

Full review text opened.

Google - Dec 24, 2025

After 10 years of loyalty, Acura of Ocean has unfortunately disappointed me with their quality of service. I am No longer confident in there work and will seek other options for a future car and services. The shop had my car for two days, and yet I still faced what could’ve been a serious and dangerous situation. After recommended services were completed, I drove Off the lot and about 30 minutes into my drive a loud metal screeching sound came from under the vehicle. I had to take the car to a local auto body shop to get checked out and they made me aware that Acura placed zip ties on the plastic undershield which ultimately broke. I explained to the service representative that it is completely unacceptable to let someone drive off the lot with a zip tie holding part of their car together—especially after having the vehicle for two full days. I was told the zip tie is “usually secure,” but it clearly wasn’t secure enough if it failed. I made it very clear that I am 8 months pregnant, spent $2,000 on this service, and have been a loyal customer for 10 years. I could not believe I was being told that someone thought a zip tie was an acceptable When I called Acura said to bring the car in and requested that I wait For it be Checked and fixed. I requested a thorough check of the entire vehicle and requested a loaner but was immediately told that was not necessary and it would Only take five minutes to fix. After 10 minutes. I get A call saying the manager would give a loaner and I could drop the car off. Or wait until my next service.

I purchased a 2021 Acura RDX from Acura of Ocean, and it has been one of the worst customer service experiences I’ve ever had. Since purchasing the vehicle, I have brought it back approximately 16 times for a combination of mechanical and electronic issues. These included persistent Apple CarPlay chirping noises, speaker crackling, sunroof issues, and other defects. Multiple parts were replaced over time, including the windshield and sunroof, yet the problems were never resolved. The technical issues alone were frustrating, but the customer service is the real reason I am selling this vehicle. Most recently, I was told—after the ... Read More

Full review text opened.

Google - Dec 19, 2025

I purchased a 2021 Acura RDX from Acura of Ocean, and it has been one of the worst customer service experiences I’ve ever had. Since purchasing the vehicle, I have brought it back approximately 16 times for a combination of mechanical and electronic issues. These included persistent Apple CarPlay chirping noises, speaker crackling, sunroof issues, and other defects. Multiple parts were replaced over time, including the windshield and sunroof, yet the problems were never resolved. The technical issues alone were frustrating, but the customer service is the real reason I am selling this vehicle. Most recently, I was told—after the car was already in their possession—that I had “rusted rotors” and was upcharged for the service. Communication from Brian Friedentag was nonexistent. Despite asking to be notified when the car was ready, Brian refused to contact me, leaving me without a vehicle. When I finally reached out, I was abruptly asked, “How fast can you get here?” I took an Uber because I had Court the next morning, only to be handed a dirty loaner vehicle covered in bird droppings, completely unacceptable under any circumstances, let alone for a customer who has repeatedly returned due to unresolved issues. Brian’s communication - condescending and rude as it was - seemed to insinuate that I was the blameworthy party, and there was only a “miscommunication.” I recorded all of our conversations, so I can confirm that I did not “misunderstand.” At no point was there accountability, proactive communication, or basic respect for my time. The tone from staff (namely, Brian in this scenario) was dismissive and unprofessional. I am selling this car this weekend, not because of the car itself, but because this dealership made ownership unbearable. If customer service matters to you at all, do not buy or service your vehicle here.

I purchased a 2021 Acura RDX from Acura of Ocean, and it has been one of the worst customer service experiences I’ve ever had. Since purchasing the vehicle, I have brought it back approximately 16 times for a combination of mechanical and electronic issues. These included persistent Apple CarPlay chirping noises, speaker crackling, sunroof issues, and other defects. Multiple parts were replaced over time, including the windshield and sunroof, yet the problems were never resolved. The technical issues alone were frustrating, but the customer service is the real reason I am selling this vehicle. Most recently, I was told—after the ... Read More

Full review text opened.

DealerRater - Dec 18, 2025

I purchased a 2021 Acura RDX from Acura of Ocean, and it has been one of the worst customer service experiences I’ve ever had. Since purchasing the vehicle, I have brought it back approximately 16 times for a combination of mechanical and electronic issues. These included persistent Apple CarPlay chirping noises, speaker crackling, sunroof issues, and other defects. Multiple parts were replaced over time, including the windshield and sunroof, yet the problems were never resolved. The technical issues alone were frustrating, but the customer service is the real reason I am selling this vehicle. Most recently, I was told—after the car was already in their possession—that I had “rusted rotors” and was upcharged for the service. Communication from Brian Friedentag was nonexistent. Despite asking to be notified when the car was ready, Brian refused to contact me, leaving me without a vehicle. When I finally reached out, I was abruptly asked, “How fast can you get here?” I took an Uber because I had Court the next morning, only to be handed a dirty loaner vehicle covered in bird droppings, completely unacceptable under any circumstances, let alone for a customer who has repeatedly returned due to unresolved issues. Brian’s communication - condescending and rude as it was - seemed to insinuate that I was the blameworthy party, and there was only a “miscommunication.” I recorded all of our conversations, so I can confirm that I did not “misunderstand.” At no point was there accountability, proactive communication, or basic respect for my time. The tone from staff (namely, Brian in this scenario) was dismissive and unprofessional. I am selling this car this weekend, not because of the car itself, but because this dealership made ownership unbearable. If customer service matters to you at all, do not buy or service your vehicle here.

Read at DealerRater

Took 4700 mile 2025 RDX in for a brake noise (moaning) Saturday 12/6/25. Completely dismissed by service advisor as ‘every Acura has that noise’ though he wouldn’t listen to the audio we recorded. ‘If we replace anything and it’s worse, that’s on you’. After pushing, said he would contact Acura ‘but no guarantees they will help’. We’ve owned several Acura’s and never had anything close to this sound. Acura of Ocean had zero desire to help us address the issue.

Unfortunately, I have had multiple complaints with the service department. Very rude and tried to upcharge me for simple fixes. I bought an OEM key and wanted it programmed; however, they did not get it to work. A regular locksmith was able to program it to my car, no problem. Figured because I didn't buy the key from them. Don't bother here...

Horrible had me waiting 2.5 hrs for a service they said should take an hr and the only reason I got my car was because I went to the service advisor to ask for the status, come to find out it was already done and they had me sitting in the waiting room for nothing. Completely unprofessional

I advise everyone that is African-American/ Black people who have a Marijuana smell, even if it’s your own vehicle that you bring in to get service from this place you will not be able to get a loaner car! They will take your money for your services, but discriminate against you from the way you smell! So if I just came from the gym, smelling musty, you wouldn’t Have let me get a loaner or is it because I’m black my money is green just like the thousands of dollars that you took from me over the ... Read More

Full review text opened.

Google - Sep 10, 2025

I advise everyone that is African-American/ Black people who have a Marijuana smell, even if it’s your own vehicle that you bring in to get service from this place you will not be able to get a loaner car! They will take your money for your services, but discriminate against you from the way you smell! So if I just came from the gym, smelling musty, you wouldn’t Have let me get a loaner or is it because I’m black my money is green just like the thousands of dollars that you took from me over the years!please respond asap! I hope this reached the owner of acura of ocean! You have a lot of judgmental people working for your establishment! I do not smoke in my car. Neither did I smoke in a loaner car. So what is it? The only thing I can come up with is Discrimination and it’s sad!!! I Think it’s time to sell this Acura and I’ll Never Buy another one again!!!!

I leased my 2024 Acura Integra from Acura of Ocean. While my salesperson was friendly, there was a clear lack of transparency during the process. Just a week after driving the car off the lot, I got a flat tire on my way to work. When I went to use the spare, I discovered there wasn't one only an inflation kit, which is completely useless for a blown-out tire. At no point was this mentioned to me during the sale. When I called the dealership, they simply told me that “new cars don’t come with spares anymore” and offered ... Read More

Full review text opened.

Google - Jun 27, 2025

I leased my 2024 Acura Integra from Acura of Ocean. While my salesperson was friendly, there was a clear lack of transparency during the process. Just a week after driving the car off the lot, I got a flat tire on my way to work. When I went to use the spare, I discovered there wasn't one only an inflation kit, which is completely useless for a blown-out tire. At no point was this mentioned to me during the sale. When I called the dealership, they simply told me that “new cars don’t come with spares anymore” and offered to sell me a basic jack and doughnut tire for $750. I found this both unsafe and unacceptable. Fast forward to now, with less than 12,000 miles on the car and not even two years into the lease, I brought it in for service due to a rubbing noise and shaking when braking. I was told I needed all four brake rotors replaced. I’ve never experienced this kind of wear on a vehicle with such low mileage. The service advisor gave several unconvincing excuses—like living near the beach (I’m five miles away from any water) and leaving the car parked for two weeks while traveling. I immediately got a second opinion from two trusted mechanics, both of whom agreed this was either a factory defect or the result of poor-quality materials. One even encouraged me to contact Acura corporate. Frankly, I find it disappointing that the dealership wouldn’t take responsibility for the issue or attempt to make it right. Instead, they pushed the problem onto me and handed me a quote for $1,600! This is supposed to be a luxury brand, but nothing about my experience—between the safety oversight and lack of service support—has felt like a luxury experience.

Avoid this Dealership. They will put details of a purchase (with a trade as in my case) in a text (in WRITING) and then change the terms of the transaction when the manager gets involved and over-rules the sales associate. This is a dealership without the slightest degree of integrity. Avoid this dealership. Repeat. Avoid this dealership. Dan....I HAVE A TEXT MESSAGE FROM YOUR DEALERSHIP IN WRITING WITH THE DETAILS OF AN OFFER THAT WAS THEN CHANGED UNILATERALLY. Underhanded and with total absence of any integrity. AVOID THIS DEALERSHIP.

I was lied to. Purchased my brand new mdx here in 2022, have had all services done here, and bought 4 tires here a couple months ago. I pay for the car to get towed in with a screw in the tire. Im told its under warranty and it costs me zero. I come back to dealership to pick the car up a day later and the tire pressure is still low. I was sent away in a loaner while they PROPERLY fix the tire. I come back the next day and there is an invoice for the tire. Free yesterday and ... Read More

Full review text opened.

Google - Dec 14, 2024

I was lied to. Purchased my brand new mdx here in 2022, have had all services done here, and bought 4 tires here a couple months ago. I pay for the car to get towed in with a screw in the tire. Im told its under warranty and it costs me zero. I come back to dealership to pick the car up a day later and the tire pressure is still low. I was sent away in a loaner while they PROPERLY fix the tire. I come back the next day and there is an invoice for the tire. Free yesterday and today I have to pay to get my car back. I feel the staff was Dishonest and as a result they just lost my business forever.

Stay far away from this dealership, Mark the salesman and Dan the Manager. They are dishonest, have terrible customer service and don’t take responsibility when misleading their customers. We bought a new car in February 2022, Mark the salesman put us into a fully loaded car for the test drive, even tho we were getting a tier lower. He said they only have the highest tier for test drives, which is extremely misleading and not something I have seen in other dealerships. He told us the only difference was the “heads up display” which was not true and only learned ... Read More

Full review text opened.

Google - Dec 12, 2024

Stay far away from this dealership, Mark the salesman and Dan the Manager. They are dishonest, have terrible customer service and don’t take responsibility when misleading their customers. We bought a new car in February 2022, Mark the salesman put us into a fully loaded car for the test drive, even tho we were getting a tier lower. He said they only have the highest tier for test drives, which is extremely misleading and not something I have seen in other dealerships. He told us the only difference was the “heads up display” which was not true and only learned after the purchase that there were many differences such as no XM radio, no remote start, smaller display screen, lower quality seats and lots of other upgrades which all together makes a big difference. We contacted Mark the next day and a couple times in the past 22 months but to no avail and told us to come back farther into lease. The story takes a downward turn, when we visited the dealership just a few weeks ago with only 14 months left out of our 36 month lease, and way under our allowed mileage. The dealership was not busy at all, believe just 2 customers, yet they acted like they were super busy and made us wait around for them and even telling us we don’t have to wait and they can call us to discuss the next day. Dan and Mark played good cop/ bad cop, but somehow never together. Dan seemed very caring about the situation and upset at Mark for misleading us, yet still not taking responsibility for our loss. In fact a few minutes later we see him in the office with his feet “actually up on his desk” clearly not worried or genuine on the convo we just had. After speaking to Mark 2 days later over the phone, he was extremely rude, and went as far as telling me “you must have not been listening when I told you there isn’t remote start” He raised his voice and went off on how he works there for many years and blah blah, extremely unprofessional and rude. Not sure how he would remember 22 months later and many customers later, but that day was a big day for us and we clearly remember that he didn’t mention that. Additionally he didn’t tell us about all the other options as well. Also during that call, he told us our car is only worth 24k but told us 2 days before that it’s worth 28k. Definitely felt they were extremely nice and helpful when buying the car, but completely nasty and rude when coming back to speak with them about our concerns which is extremely frustrating and not the way to run a business and the reason I am writing this long detailed review. Hope they change their way of conducting business.

This dealership had the worst service I have ever experienced. After 4 services in three months on a new 2024, I gave up. Telling me you do not have shuttle service when my car is there and I am less then 2 miles away is a shame. Could not program the garage door openers which took someone ( not the dealer ) 3 minutes to do should have given me a clue. I just traded it in. I took a terrible financial beating but learned my lesson. This was the first experience with them and you can bet it was the last. Avoid this dealership.

Read at DealerRater

We’ve been waiting for almost a year on a Fuel Pump recall for our 2019 Tlx, every time we call , we get the same answer parts not in. This is ridiculous. You can pay a car, Buy the parts but can’t fix it when things go wrong not to your expense. My friend got a recall last week from Nissan and already they’re on it with a Rental and all. Embarrassing!!!!

Stay away from this place Play never properly diagnosedPlay never properly diagnosed my

Had a parking sensor issue on my 23 mdx and brought here for service, waited three days and then called to find out the status since we haven't heard word. The lies began, "I was just finishing up your paper work and going to call you". He spent the better of 5 minutes trying to figure out who I even was and what car I brought in. I asked how they repaired the car and they said they went in through the bottom (splash guard). I went to pick up the car on Saturday as it was already Friday ... Read More

Full review text opened.

DealerRater - Sep 28, 2024

Had a parking sensor issue on my 23 mdx and brought here for service, waited three days and then called to find out the status since we haven't heard word. The lies began, "I was just finishing up your paper work and going to call you". He spent the better of 5 minutes trying to figure out who I even was and what car I brought in. I asked how they repaired the car and they said they went in through the bottom (splash guard). I went to pick up the car on Saturday as it was already Friday at roughly 4pm and couldn't. I immediately located my car and looked under it to see the plastic clips holding the black guard in place loose and missing. I went to talk to the service advisor on duty and he just waved me off and said they'd fix it at a later date. Even after explaining I don't have time to waste. After getting in my car I noticed the "tech" unplugged my dash camera. And there was 10 miles approximately on my car that wasn't there before. I reached out to Alex (service advisor) and he said the tech said the clips were already missing and began to babble and speculate on how the camera was unplugged. When It literally caught it. And how he defended a test drive even though they were specifically told not to and the repair did not require one. Basically his logic is 1+1=54. After numerous emails back and fourth he pushed me over to the service manager, whom at first I thought was a decent guy. After going back and forth missing calls we finally discussed everything and I made it EXTREMELY clear I wanted the car within my wife's eyes when she brings it in to have the clips address and an oil changed performed. That I did not trust the dealer after all the nonsense lying. The story changed from that to "oh you can't be back there" and starting badgering her with "services" my 12,000 mile suv "needed". In that time they took it for a test drive (confirmed via my dash camera) brought it back as soon as she started making an issue. They realized that the tech lied, not only did he put the clips in sloppy. He put some in drain holes on the splash guard. So they were never missing like he originally claimed and it was evident he didn't have a clue on the repair he was performing. After this realization they brought my wife back inside todo "paperwork" and they again went on another joy ride on my vehicle. For anyone who doesn't understand mechanics, a repair that is for a PARKING SENSOR ISSUE, doesn't require for it to be test driven. An oil change doesn't require a joy ride ether. Above all the owner dictates what happens to their vehicle, in this case with this dealer it doesn't. The service department is filled to the brim with ether grossly incompetent individuals or they're just spiteful to disregard exactly as they were told. For those wondering, when I argued with the service manager about the dash camera being unplugged he also made excuses for why and what happened. But he was left speechless when I said if an accident occurred while in their possession? My insurance would demand to see the footage that now doesn't exist because of their negligence. In short I worked through the chain of command to give this dealership a fair shake and they not only lied to me. But wasted my time and also did a poor repair on my vehicle requiring for it to come back. Between the lies and deliberate spiteful actions I can't recommend a soul come here for sales or service.

Read at DealerRater

I was very specific with this dealership regarding the “repair” that happened with my mdx. The service manager said he’d take care of it personally. Which he did. He also took the car for a joy ride before he did, I told them the first time that I didn’t want the car leaving for any reason at all. No matter how specific I was they still ignored what I said. Turns out his mechanic lied, the story was the push pin clips were missing when he did the repair but failed to mention it to anyone until I ... Read More

Full review text opened.

Google - Sep 24, 2024

I was very specific with this dealership regarding the “repair” that happened with my mdx. The service manager said he’d take care of it personally. Which he did. He also took the car for a joy ride before he did, I told them the first time that I didn’t want the car leaving for any reason at all. No matter how specific I was they still ignored what I said. Turns out his mechanic lied, the story was the push pin clips were missing when he did the repair but failed to mention it to anyone until I noticed it upon pick up. Then when George the service manager looked it over one was wedged in improperly and the others didn't belong where they were due to his mechanic putting the clips in drain holes not mounting holes. The mechanic unplugged my dash camera on a joy ride for a parking sensor repair. Then the service manager took it for one before his promised repair. The justification for a test drive after I was very specific about the car not leaving my wife’s sight was deliberately ignored. Its very aggravating when you give someone the benefit of the doubt to rectify something then deliberately ignore what they demanded happen to their vehicle. I specifically went through the chain of command to work with this dealership.

My vehicle has a recall. Called and talked to the woman in charge of making service appointments for recalls. She told me she wrote me on a list because she doesn't know when they will be able to schedule me yet. Over the course of several months I called to see if she was able to set a date for me yet. I received short, nothing responses. Seems like they just try their best to get out of performing recall service. I am not sure how they can get away with that.

they dont answer their phones, sales, service, or parts. i have called 10 times trying to get to someone. would recommend any other Acura dealer over them.

Salesman was very nice - but service department and Service Manager were not honest and not very helpful. The battery of my Acura needed to be replaced and although it was within the warranty - they refused to replace it. Even though their website clearly states that their replacement battery includes a 100,000 mile (or 8 year 4 month warranty) - they did not seem to care. I had to pay $190 out of pocket to replace the battery that was supposed to be under warranty. My car has only 36,000 miles and it is 3 years old. I will be notifying Consumer Affairs and BBB. ... Read More

Full review text opened.

Google - Jun 17, 2024

Salesman was very nice - but service department and Service Manager were not honest and not very helpful. The battery of my Acura needed to be replaced and although it was within the warranty - they refused to replace it. Even though their website clearly states that their replacement battery includes a 100,000 mile (or 8 year 4 month warranty) - they did not seem to care. I had to pay $190 out of pocket to replace the battery that was supposed to be under warranty. My car has only 36,000 miles and it is 3 years old. I will be notifying Consumer Affairs and BBB. I will end with quote from their customer service agent, "We can talk about this for 4 hours - but the result will be the same - we will not replace your battery." Very nice way to do business.

George and Alex are very good. Unfortunately Acura service parts and labor are not. I appreciated them coming to me since I’m rarely satisfied, to ask how they can help. If not for Dan I probably would seek another make of car. Sorry. You guys asked for my opinion so I’m giving it.

They call me when the vehicle wasn’t done and now they saw the vehicle 4th time let’s hope that it’s fixed

They fixed nothing when I came in this week. And then recommended other things that cost a lot of money. Never going back

I had to wait for 1 half hours for an oil change. I also asked them not to wash the car and when I was taken to my car buy my service person my car was wet and not dried after I told them I didn’t want a wash. Then when I got into the car there was a dirty wash rag left inside. What a terrible experience.

The person I had Saturday did not provide good customer service at all. Alex was always,good and so much better. This person I had called me after 3:30 to get my car and then had me rush back to return loaner before he wanted to leave for the day. I requested new wipers, they did not install them. This was my worst experience getting service. I did do any stars but it will not post without one.

I walked around the showroom just now for 10 minutes. No one salesperson approached me. They were more concerned with their lunch rather than making a sale. Do no even bother here they are not interested in business.

Such a terrible experience bringing my car here for what should have been a standard service. They were NOT clear with the different service options and also after I explicitly said no to new wipers they still put them on tried to charge me for them. The price was more than double what expected because they did such a terrible job explaining what would be included in the service and making me feel like I needed to get these additional services, and taking advantage that I didn’t have a ton of car knowledge. This is why I will never ... Read More

Full review text opened.

Google - Sep 10, 2023

Such a terrible experience bringing my car here for what should have been a standard service. They were NOT clear with the different service options and also after I explicitly said no to new wipers they still put them on tried to charge me for them. The price was more than double what expected because they did such a terrible job explaining what would be included in the service and making me feel like I needed to get these additional services, and taking advantage that I didn’t have a ton of car knowledge. This is why I will never go back to a dealership for standard services.

Had my 2017 RDX serviced on 6/26/2023. Excellent service Alex Dalmau. I waited for the service to be completed to my satisfaction, as always..great service!!!

Read at DealerRater

Not my best experience

Told i need services not recommended by acura

My experience here with Alex Dalmau was phenomenal I highly recommend this dealership for service

Read at DealerRater

Poor customer service all around. 1st strike - they sold me my car with only half a tank of gas. I brought it to their attention and basically was ignored. 2nd strike - took my car in for a routine service appt. When I asked about a feature of my car, the service representative told me I "had a basic model". I do not, and even if I did, horrible way to speak to a customer. Every customer should be made to feel like their car model of Acura is the best. 3rd strike - I called to ... Read More

Full review text opened.

Google - Nov 26, 2022

Poor customer service all around. 1st strike - they sold me my car with only half a tank of gas. I brought it to their attention and basically was ignored. 2nd strike - took my car in for a routine service appt. When I asked about a feature of my car, the service representative told me I "had a basic model". I do not, and even if I did, horrible way to speak to a customer. Every customer should be made to feel like their car model of Acura is the best. 3rd strike - I called to be connected to the service department for a battery replacement. The receptionist told me to walk in and pick up. Then said "Okay?". I responded "Okay" Thinking she still was going to transfer me or ask if I still wanted to be transferred. Instead, she then hung up on me. No thank you, no good bye. 4th strike - I go in to purchase the battery at 3:50 and stood there waiting to be helped. Finally someone walks by and intead of helping me she says they closed at 4pm. Sign on the door says 5pm and even so, it wasn't 4pm yet. I will never return to this dealership.

Terrible service.. They give a whole bunch of excuses why they can’t fix a flat tire on a vehicle that was purchased last week, but will recommend you buying a new one. Go figure. No one in there buying cars inflation hitting Ocean Acura hard these.. STAY FAR AWAY PS. Then the guy comes out to make you feel better by telling me that it’s the cheapest tire they have. What a joke 👎